Rhode Island-based Citizens Financial Group Inc. (CFG) is launching a video banking pilot in four states, including Massachusetts.
The pilot provides customers in participating Citizens Bank and Charter One branches on-demand face-to-face interaction with bank specialists in different locations, according to a statement.
"The video banking pilot is a further step forward in our commitment to providing customers with greater access to innovative products and solutions that help them bank when, where and how they want," said Vice Chairman Martin Bischoff, who heads consumer and business banking at Citizens Financial Group. "Face-to-face interaction plays an important role in these communications. Video banking is an innovative banking solution that makes us more convenient than ever before in these markets by instantly connecting our customers with knowledgeable bank specialists and providing them with the tools to make financial decisions."
Video banking will give customers access to:
- Mortgage experts or wealth management services on demand or through scheduled appointments with specialized professionals.
- Custom solutions from a mortgage professional for all borrowing needs such as purchasing or refinancing a home.
"We know that convenience and access to information is important to customers," said Theresa McLaughlin, group executive vice president and chief marketing officer. "We believe this advanced video banking technology brings great value to our customers at participating branches, allowing them to instantly connect live with lending and wealth management specialists in other locations, putting our customers in control of when and how they bank."
Video banking will also be able to eliminate time delay of obtaining signed agreements when there is a physical distance between customers and bank specialists by using Syngrafii Corp.’s LongPen Signature Solution, according to a statement. The secure electronic signing solution produces "wet" signatures.
The following Massachusetts branches are participating in the video banking pilot:
- 196 East Main St., Rt. 16, Milford (located inside Stop & Shop)
- 40 Franklin Village Drive, Franklin (located inside Stop & Shop)
- 250 Legacy Place, Dedham
- 73 Tremont St., Boston
- 414 Washington St., Brighton
