Your real estate career is punctuated with “oh shift” moments, where your choice can literally make or break your business. How can you recognize and then make the best of these pivotal moments?
What is an “oh shift” moment? It could be the moment you walk away from a listing because the seller asked you not to disclose a serious problem. It may be the moment you spot that the inventory is increasing rapidly and you help your sellers shift from expecting multiple offers to pricing properties realistically to avoid chasing the market down. It could also occur when your MLS changes providers, you face new regulatory requirements such as TRID, or your favorite technology provider changes their platform or goes out of business.
Tripled Profitability
I recently had a conversation with Meghan Vost, the CEO and owner of Avenue West Phoenix. The Avenue West model helps clients locate properties suitable for the corporate housing market, manages the properties for them and matches their investors’ properties with companies that need corporate housing.
When Vost looked at her company’s metrics, they were hitting all the marks on service, their pricing was right, and all the other data suggested that they were on track. Yet they were still spending too much time and not achieving the return they needed.
Vost and her partner decided to review what had happened on the deals they did not close. In case after case, their investors’ properties didn’t fit the profile that the corporate housing client wanted.
The next step was to identify the areas that consistently attracted corporate housing clients as well as the most popular type of properties in each area. Their “oh shift” moment came when they flipped their model upside down. Instead of letting their investment clients determine which properties to purchase, they located properties that matched the corporate housing demand and provided the metrics to their investment clients about why these properties were a good fit for this market segment.
The result? Their profit margin tripled with no additional increase in work.
When you identify what is not working, your “oh shift” moment means leaving what you were doing behind in favor of moving in an entirely different direction.
Solo Agent To Agent Team Lead
Agents hit a barrier in gross commissionable income at around $250,000. The rule of thumb is that you need one team member for every 50 transactions. This usually means making the shift from a solo agent with a single assistant to building a team.
Ira Serkes of Berkeley Homes had an “oh shift” moment when he had to decide whether he wanted to start a team. His “oh shift” decision was to become the “happiest agent” in Berkeley. Rather than taking on more business, he decided that he only wanted to work with clients who met certain criteria and to refer everyone else to other competent local agents. Today, he only works with nice clients who are realistic and highly qualified and is paid handsomely for the referrals he makes to other agents.
The “oh shift” moment here is deciding whether you are cut out to be a team lead. If you are, your business may grow exponentially. If not, it can be one of the costliest mistakes you will ever make.
Feather, Bat, Then You Go Splat!
How can you tell when there’s an “oh shift” moment on the horizon? The feather, bat, splat model is a powerful way to recognize when an “oh shift” moment may be at hand.
The “feather” is typically that little voice inside that suggests that something is wrong. The baseball “bat” is much more serious. Continued failure to deal with the “oh shift” moment can have devastating results (splat!), like the experience one of our coaching clients had who had a funny red lump on his ankle.
The lump didn’t hurt, but it didn’t go away, either. When he went for his annual physical, he didn’t mention it to his doctor. A number of months later, he did mention it to a friend who is a nurse. She scared him into seeing his doctor the very next day. Unfortunately, the lump was malignant melanoma. Procrastination not only cost him a major part of his leg; it nearly cost him his life.
In this case, the red lump was the feather. The client dealt with the issue at the “bat” level and lost part of his leg. Had he waited, his “splat” could have cost him his life.
The bottom line is that when it comes to “oh shift” moments, the sooner you can spot them and take action, the better off you will be.
Bernice Ross, CEO of RealEstateCoach.com, is a national speaker, trainer and author. Email: Bernice@RealEstateCoach.com
