Supreme Lending, a Dallas-based nationwide mortgage banker with branches throughout the United States, said it has achieved a 98 percent satisfaction rating among its borrower customers during the second half of 2011.

The ratings were based on a customer survey completed by 86 percent of its customers. The company, which also reduced closing times during the same period, attributed its high satisfaction ratings to a customer service initiative it put into place last year.

 "Our customer-focused infrastructure is a key component of our vision, which is to become the best retail mortgage banking company in America. It’s also the foundation that supports the aggressive growth we have planned for 2012," Scott Everett, president of Supreme Lending, said in a statement.