When Fraud Hits, Some Banks See Opportunities for a Win
New data shows if banks want customers to view them favorably, how instances of fraud are handled is crucial.
Study: Financial Advice Creates ‘Lifetime’ Connections with Bank Customers
Banks are sitting on “a goldmine of customer goodwill” that can help them make lifetime connections with customers if they can get financial management and advice products right, J.D. Power researchers said.
J.D. Power: Retail Bank Customers Want Advice on Inflation
More U.S. consumers are now considered financially vulnerable, while one-third of retail bank customers want – but have not received – information from their bank on how to handle inflation, according to a new report from J.D. Power.
