Keeping Branches Relevant
As Citizens’ head of retail transformation, Karen Swiatocha plays a key role in the bank’s branch strategy. The bank recently opened its latest Massachusetts branch in Brockton.
Coffee, Sculptures and Advice: Banks Try to Make Branches Less Intimidating
After years of closing or mostly neglecting physical bank branches across the U.S., the nation’s largest banks are spending hundreds of millions of dollars on refurbishing old locations or building new ones, and in the process changing the look, feel and purpose of the local bank branch.
Trust Matters in Wealth and Banking
For 30 years, Anne Tangen had served wealth management clients at Fidelity and running a State Street Bank business unit that generated $90 million per year, until she found herself drawn to community banking.
Banks Turn to ITMs to Evolve Branches
Some of the largest local banks in Eastern and Central Massachusetts are using video-enabled ATMs to free branch staff to provide higher-touch advice and service to customers.
Rockland Trust to Add Eight ITMs in 12 Months
Rockland Trust Co. is adding interactive teller machines (ITM) as part of renovations to its Massachusetts locations in the next 12 to 16 months.
Reports of the Death of the Branch are Greatly Exaggerated
According to J.D. Power’s 2019 Retail Banking Satisfaction Study, more than two-thirds of consumers still rely on the teller line at their local branch location for their banking needs.
Bridgewater Savings Bank Completes Renovations
Bridgewater Savings Bank recently completed renovations to its office at 14 Main Street in Bridgewater.
Bank Crash Highlights Safety Issues, Legislators Told
A pickup truck jumped a Scituate curb on Saturday and crashed through the front of a bank, the kind of incident that Rep. Carolyn Dykema believes requires intervention by the legislature.
Santander Extending Hours, Redesigning Branches
Santander is revamping its branches and expanding its hours to invite more customers into the branch on their own terms, the bank announced last week.
