Mass. Banks, CUs Venture into AI-Powered Territory

A year after ChatGPT burst onto the national stage, Massachusetts’ banks and credit unions have begun adopting artificial intelligence-powered software tools in quests to enhance customer experience, offer new products or improve operational efficiency.

Community Groups Watch for Effects of Mergers

The mergers and acquisitions transforming the Massachusetts banking industry this year will also have a significant effect on another group: the community development organizations that partner with banks on affordable housing and lending programs.