Can Good Service Help in Uncertain Economic Times?
The economy might be searching for stability as it rides President Donald Trump’s tariff rollercoaster, but bank consumers are growing increasingly satisfied with their financial institution.
Bangor Savings, Rockland, Eastern Top Satisfaction Survey
As the national economy inched its way towards a soft landing last year, consumers’ satisfaction with their banks grew.
J.D. Power: Trust in Megabanks Rises, Challenging Smaller Competitors
American bank customers’ trust in national banks has grown, providing yet another challenge for local and regional banks looking to acquire new customers and deposits.
Mortgage Customer Satisfaction Declines
J.D. Power credits lenders trimming their staff in the reduction of quality customer service.
Online-Only Banks Experience Decrease in Customer Satisfaction
A recent analysis by J.D. Power reveals an overall decline in customer satisfaction for online-only banks due to issues with customer service and efficient problem resolution, despite high interest rates.
Rockland, Eastern Earn Top Marks for Customer Satisfaction
A new analysis by J.D. Power has found that Rockland Trust and Eastern Bank are the two top large, Massachusetts-based banks operating in New England in terms of customer service.
Survey: National Banks See Customer Satisfaction Drop
Customer satisfaction at the nation’s largest banks has declined, with customers younger than age 40 driving lower satisfaction.
J.D. Power: Credit Card Spending Falls
Increased financial stress and alternative financing options have contributed to a significant decline in the overall share of customer spending allotted to a primary credit card, according to a recent study from J.D. Power.
J.D. Power: Satisfaction With Bank Advice Declines
Customers of varying ages and financial health status want banks to help them improve their financial situation, but satisfaction with advice and guidance provided by national and regional banks has dropped significantly over the past year, according to a new study from J.D. Power.
J.D. Power: Banks Can Help Customers With Financial Stress
Digital transformation and rising inflation have created a new set of customer engagement challenges for U.S. retail banks, according to a new study from J.D. Power.
J.D. Power: Satisfaction With Mortgage Servicers Increased During Pandemic
While a combination of relief efforts and pivots to digital solutions helped mortgage servicers earn high levels of customer satisfaction during the pandemic, much of that improvement in satisfaction came from non-bank companies that have started to gain an edge over bank lenders, according to a recent study from J.D. Power.
Survey: Most Consumers Satisfied With Bank Support
Most consumers have been satisfied with the level of support provided by U.S. banks during the COVID-19 pandemic, according to a new study by global analytics software provider FICO.
Study: PPP, Size Affected Small Business Satisfaction with Banks
Small businesses reported more satisfaction with banks during the pandemic compared to previous years, according to a recent J.D. Power survey, but the size of the business and success with the Paycheck Protection Program affected satisfaction.
Eastern Bank, Rockland Trust Score High in Customer Satisfaction Study
Several community banks in New England including Eastern Bank and Rockland Trust delivered some of the best customer satisfaction among banks in New England included in J.D. Power’s annual U.S. Retail Banking Satisfaction Study.
Study: Bank and Credit Card Apps Improving Customer Satisfaction
U.S. banks and credit card apps are starting to win over the hearts of their customers.
