As residential units get smaller, we need to rethink how we design amenity spaces to support and cultivate a community feel. Today’s residents expect to be able to manage their hectic lives through integration with their phones.
Historically, service has been at the heart of the hotel industry – with personalization only available at the uppermost levels of hotel luxury, where the staff to guest ratio is the highest. However, today with the proliferation of lifestyle brands, that level of customization is expected across the spectrum of hotel types.
