Branch Staff Adapt to Changing Industry
With financial technology and automation likely to have an even greater role in banking in the coming years, some lenders are rethinking staff roles and preparing employees for a changing economy.
Bank Looks to Preserve History and Community
Traveling round trip between Martha’s Vineyard and Falmouth might take three hours, but for Martha’s Vineyard Bank and its president and CEO, James Anthony, the two locations make up one community.
New Report Shows Role of Human Touch in Banking’s Future
Changes to the financial landscape and customer expectations over the next 10 years will provide banks with opportunities to maintain a human touch in a large ecosystem of products and services, according to new research from Cambridge-based Forrester.
Report: What Retail Banks Can Do to Remain Relevant
With customer behaviors changing and challengers such as digital giants, fintechs, and neobanks vying for market share, traditional retail banks must act now or lose out later in their quest for growth, according to a new report by Boston Consulting Group.
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