Banks Turn to ITMs to Evolve Branches
Some of the largest local banks in Eastern and Central Massachusetts are using video-enabled ATMs to free branch staff to provide higher-touch advice and service to customers.
Cornerstone Bank Opens First ITM in Worcester
Cornerstone Bank has opened its first interactive teller machine, or video teller-assisted ATM, in Worcester, which is a first of many, a bank executive said.
Rockland Trust to Add Eight ITMs in 12 Months
Rockland Trust Co. is adding interactive teller machines (ITM) as part of renovations to its Massachusetts locations in the next 12 to 16 months.
PeoplesBank to Open ‘at Least’ Four ITMs in CT Branches
Holyoke-based PeoplesBank is set to open “at least” four interactive teller machines in its Hartford-area branches in what it calls an “opportunistic expansion” of its ITM network.
More Bank Branches Close Throughout State
Massachusetts communities saw more changes at bank branches Tuesday as the spread of the coronavirus continued. Bank branches throughout the state have closed, with some offering services at drive-up windows only and others shutting down entirely.
BayCoast Bank Celebrates South Dartmouth Branch Opening
BayCoast Bank last week celebrated the opening its...
