
Eastern, Rockland Beat Out National Banks in Satisfaction Survey
Eastern Bank leads its Massachusetts-based peers in a major survey of bank customer satisfaction.
Eastern Bank leads its Massachusetts-based peers in a major survey of bank customer satisfaction.
Fewer customers had $10,000 or more in deposits at their primary bank in the past year, while the percentage of customers categorized as financially unhealthy increased, according to a new study from J.D. Power.
Digital transformation and rising inflation have created a new set of customer engagement challenges for U.S. retail banks, according to a new study from J.D. Power.