Small Biz Customers Increasingly Satisfied with Bank Service
Small business banking customers are increasingly satisfied with the service they are receiving from banks and are confident that banks can meet their future needs.
Mismatch Seen Between Advice Businesses Want from Banks and What They Get
While three-quarters of U.S. small businesses want to receive financial advice from their bank, most do not receive the kind of comprehensive advice that would help a small business grow, according to a recent study from J.D. Power.
J.D. Power: PPP Forgiveness Drove Small Biz Satisfaction
Small businesses appreciated how their bank handled Paycheck Protection Program applications and forgiveness, according to a recent J.D. Power survey, but the pandemic continues to affect the finances of more than a quarter of small businesses.
