Mass. AG Reaches $2M Settlement With Mortgage Servicer
Attorney General Andrea Campbell announced her office reached a $2 million settlement with Texas-based residential mortgage loan servicer Cypress Loan Servicing
J.D. Power: Mortgage Servicer Transfers Affects Customer Satisfaction
Transferring mortgages from one servicer to another leads to more dissatisfied customers who lack trust in both companies, according to a study from J.D. Power.
J.D. Power: Satisfaction With Mortgage Servicers Increased During Pandemic
While a combination of relief efforts and pivots to digital solutions helped mortgage servicers earn high levels of customer satisfaction during the pandemic, much of that improvement in satisfaction came from non-bank companies that have started to gain an edge over bank lenders, according to a recent study from J.D. Power.
J.D. Power: Mortgage Servicers Need to Improve Customer Satisfaction
A combination of historically low interest rates, record high unemployment and rising delinquencies have created a surge in customer inquiries to mortgage servicers during the COVID-19 pandemic, according to the J.D. Power 2020 U.S. Primary Mortgage Servicer Satisfaction Study.
Mass. Mortgage Servicers Expected to Support Borrowers
As the widening financial crisis is expected to affect a growing number of mortgage borrowers, the Massachusetts Division of Banks has notified lenders and mortgage servicers that they are should work with borrowers experiencing financial hardships due to the coronavirus.
