Some North Shore commuters are scrambling to find a new way to get to work in Boston after a company that has provided commuter bus service for decades announced that it will make its last trip later this month.

When commuters from Boxford, Georgetown, Newburyport, Peabody and Topsfield got on the Coach Co. bus that typically shuttles them between downtown Boston and the North Shore in late March, they were greeted by a notice informing them that the company “will be exiting the Boston commuter bus service effective April 19.”

The company, which has a corporate office in Merrimac and a garage in Plaistow, New Hampshire, said its decision was based on finances and the lack of a subsidy from the Massachusetts Department of Transportation.

“We had always been subsidized by the state to help operate the commuter service but, in the Duval [sic] Patrick era, we and all the other commuter transportation providers had our subsidy cut,” the company said in its note to riders. “We did what we could to try and make it work but unfortunately we have reached the point where we can no longer afford to operate the commuter service.”

In a brief interview with the News Service, Coach Co. owner Benton Smith said two other factors led to the decision to stop Boston commuter service: increases in the company’s insurance costs and dwindling ridership.

“It’s anti-commuter,” he said of the changes, adding that his company’s buses do not spend the night in Boston and only park there to pick up or drop off riders. “It was crazy … ours went from a normal charter bus in the $8,000 range and it went to $18,000 for those commuter buses.”

He said ridership has fallen off, especially on Mondays and Fridays, meaning the company has just three days a week of a full bus worth of fares. Making matters worse, he said, is the limited parking available at the Newburyport park and ride, which he said was the origin point for the greatest number of riders.

“The operator that runs that facility has it so stuffed with long-term airport parking that the commuters were forced out and it hit our ridership. And that ridership is pretty much what funded the runs,” Smith said. “Lower ridership because of parking issues and whatnot and an increase in insurance and no subsidy to help run it, we just had to make a business decision.”

MassDOT said about 60 people use the Coach Co.’s commuter service each day and, in a letter that the department has circulated to North Shore municipal leaders and others, said it does not regulate operators like the Coach Co. and that MassDOT “does not provide operating subsidies for this or other commuter services provided by private operators.”

MassDOT suggested that affected Coach Co. riders use the T’s commuter rail system or other services operated by Merrimack Valley Transit Authority and C&J Bus Lines. The agency pointed riders with specific needs towards http://massridematch.org to find alternate travel options.

The loss of a commuter bus service from the North Shore could complicate what already looks to be a challenging few years for North Shore commuters. Lane closures began Monday on the Tobin Bridge and next month officials will initiate lane closures on Route 1 in the Chelsea Curves area as part of a rehabilitation of the Tobin Bridge’s surface and maintenance of the Chelsea viaduct.

MassDOT expects those projects – which transit officials have warned will increase travel times for drivers and MBTA bus riders in both directions along Route 1 – to be completed by 2021.

North Shore Commuter Bus to Shut Down

by State House News Service time to read: 2 min
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