In its second quarter earnings call, Zillow announced it was hitting pause on plans to expand its mortgage business – for now.
“As we transition from MLOA to Zillow Home Loans, we are building new proprietary technology to streamline and integrate Home Loans as our payments platform for [iBuying service] Zillow Offers,” CEO Richard Burton said. “We’re already testing the initial version of our digital mortgage software, but the full rollout is taking a bit longer than expected. As we continue to build out the test, to build out and test our own platform, we’ve slowed loan officer hiring until we feel we have the technology and operational infrastructure foundation that we need to scale, which you’ll see reflected in our updated outlook.”
Zillow announced earlier this year it was rebranding Mortgage Lenders of America, which it purchased in 2018, as Zillow Home Loans. According to a February earnings report, it hopes to originate up to 3,000 mortgages a year within the next three to five years in large part by integrating the service into its existing platforms.
The company made $27 million in revenue last year from its mortgage-related products, driven by Zillow Home Loans, but saw EBIDTA losses of $5 million in that segment.




