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The Banking Choice Awards celebrate the financial institutions that regularly go above and beyond to serve their customers. There are countless ways to gauge outstanding performance, but who better to ask than the customers themselves?
The Banking Choice Awards recognize banks that receive high marks from their customers in four categories: Customer Service, Technology, Contribution to the Community and Overall Quality. Winners were determined by detailed analysis of a comprehensive, independent survey administered by Customer Experience Solutions Inc., a recognized leader in tracking and measuring customer experience.
The Massachusetts Banking Choice Awards on April 26 at the Omni Parker Hotel honored the top three institutions in each category from multiple regions throughout the state. Here are customers’ top choices for banking institutions in the South Shore and the Cape and Islands, the North Shore, Central Massachusetts, Western Massachusetts and Greater Boston.
Western Massachusetts
| Overall Quality | Customer Service | Technology | Community Contribution | |||
| Florence Bank | Florence Bank | Florence Bank | Greenfield Savings Bank | |||
| North Brookfield | Greenfield Savings Bank | Salisbury Bank & Trust | Florence Bank | |||
| Greenfield Savings Bank | Salisbury Bank & Trust | PeoplesBank | Adams Community Bank |
Central Massachusetts
| Overall Quality | Customer Service | Technology | Community Contribution | |||
| North Brookfield Savings Bank | North Brookfield Savings Bank | North Brookfield Savings Bank | North Brookfield Savings Bank | |||
| Hometown Bank | Cornerstone Bank | Cornerstone Bank | Cornerstone Bank | |||
| Cornerstone Bank | Hometown Bank | Fidelity | Country Bank for Savings | |||
North Shore
| Overall Quality | Customer Service | Technology | Community Contribution | |||
| Institution for Savings | Enterprise Bank and Trust | Enterprise Bank and Trust | Equitable Bank | |||
| Enterprise Bank and Trust | Institution for Savings | TD Bank | Eastern Bank | |||
| Beverly Bank | Pentucket Bank | Institution for Savings | Haverhill Bank |
South Shore, Cape & Islands
| Overall Quality | Customer Service | Technology | Community Contribution | |||
| Martha’s Vineyard Savings Bank | Coastal Heritage Bank | Martha’s Vineyard Savings Bank | Bank of Cape Cod | |||
| Co-operative Bank of Cape Cod | Seamen’s Bank | Cape Cod Five | Cape Cod Five | |||
| Mutual Bank | Martha’s Vineyard Savings Bank | Bank of America | Hingham Institution for Savings | |||
Greater Boston
| Overall Quality | Customer Service | Technology | Community Contribution | |||
| The Village Bank | The Village Bank | Bank of America | Braintree Cooperative Bank | |||
| Needham Bank | Boston Private Bank & Trust | Main Street Bank | The Village Bank | |||
| Enterprise Bank and Trust | HarborOne | TD Bank | Dedham Savings |
