Hanscom Federal Credit Union has been recognized by the United States Air Force as Credit Union of the Year for 2011. This honor is given annually to the Air Force credit union that offers the highest quality of financial products and services, as well as membership growth and community support.
Hanscom FCU President and CEO David Sprague accepted the award at the recent annual conference of the Defense Credit Union Council, held in Denver.
"We are so pleased to be honored among our peer credit unions," said Sprague. "We are dedicated to service for all members, and our military heritage is an important part of who we are."
Hanscom FCU’s online services earned recognition as a top-quality offering. Users can apply for membership, take out a loan and access account information using web-based tools. The online loan procedure lets borrowers complete and sign loan documents online, makes a trip to a branch or costly express mail service unnecessary, according to a statement. Text Access, a service added in 2011, gets updated account information to members instantly through their text-enabled phone.
The credit union said these benefits help those in the military, especially those deployed throughout the world and those who live far from a branch.
Hanscom FCU added reverse mortgage services in 2011, along with a seasoned reverse mortgage loan officer. Included with this product is counseling to be sure the product will benefit the member, according to a statement.
The award also recognized support for the local military community. Hanscom FCU sponsors activities on Hanscom Air Force Base and beyond, contributing to base activities, bringing national programs such as Operation Best Wishes, participating in various programs for active duty military and supporting veterans’ programs.





