CFPB

Massachusetts was in line with national averages in this month’s complaint report from the Consumer Fraud Protection Bureau (CFPB).

Between July 21, 2011, and March 1, 2017, the CFPB received 20,600 complaints from Massachusetts consumers, according to the report. The largest share of those complaints (26 percent) related to mortgage products, followed by debt collection (20 percent) and credit cards (14 percent).

Between December 2016 and February 2017, average monthly complaints increased 19 percent from the same period in the previous year. Nationwide, complaints increased 22 percent during that period.

Bank of America (263), Citibank (213) and Experian (205) led the list of most-complained-about companies by Massachusetts consumers last year.

To search, sort, filter and export complaints, visit the CFPB’s Consumer Complaint Database.

MA Takes Its Turn In CFPB’s Complaint Report

by Banker & Tradesman time to read: <1 min
0