Eastern Bank branchMargulies Perruzzi Architects (MPA) provided retail design services for Eastern Bank’s newest branch location in Cotuit.

The design for the 2,100-square-foot branch, which is currently open for business, includes multiple kiosk-type stations on the branch floor, as opposed to the traditional teller counter, staffed with employees as well as an interactive table with a touch-screen keyboard for customers who want to independently complete a transaction. A community wall with multiple touch screens offers information on banking products, tips for setting up banking apps and video games like "Design a Dollar" for children accompanying their parents to the bank.

"MPA understood our longstanding commitment to individualized service, as well as the changing needs of our customer base," Joseph Riley, Eastern Bank executive vice president, said in a statement. "From the very beginning, the MPA design team was eager to collaborate with us on expanding our technology offerings and design a branch that melds technology with the customer service experience."

The project team included general contractor Development Concepts Inc., exhibit designers Main Street Design Inc. of Cambridge, multimedia designers Boston Productions Inc., and MEP consultants BLW Engineers.

Margulies Perruzzi Architects Designs Interactive Eastern Bank Branch

by Banker & Tradesman time to read: 1 min
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