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Photo courtesy of State House News Service.
Data from the MBTA has backed up what many might see as a common sense prediction: the slow, unreliable service on the Red Line since its June derailment has suppressed ridership and sent customer satisfaction levels into the cellar.
According to Commonwealth Magazine, ridership on the line – typically the network’s busiest – is down almost by almost 10,000 daily trips from its 2018 weekday average of 200,000 daily trips since the derailment, even on its busiest days.
At the same time, customer satisfaction rates are just a whisker above all-time lows, according to the authority’s monthly rider survey.
