
You Are the Doctor, the Consumer Is Your Patient
Lenders should combine technology with a human-centric approach to build lifelong relationships. Aim to create a relationship with your customer like the one they share with their primary physician.
Lenders should combine technology with a human-centric approach to build lifelong relationships. Aim to create a relationship with your customer like the one they share with their primary physician.
Wells Fargo & Co. posted a better-than-expected quarterly profit, but revenue fell short of expectations as the lender’s mortgage business continued to remain a dark spot.
Wells Fargo & Co., which has been mired in litigations stemming from a sales scandal, posted a nearly flat first-quarter profit, hurt by lower mortgage banking revenue and higher expenses.