When Is a Branch Not a Branch?

While the shift to digital banking has led lenders to close branches across New England, Berkshire Bank and Chase Bank are investing in their brick-and-mortar locations as tools to address financial issues and inequities highlighted by the pandemic.

Major CUs Team Up to Compete with Neobanks

With the pandemic shining a light on the challenges faced by households that lack banking relationships, four credit unions, including two in New England, have joined together to launch a mobile app that they say could help address the problem.

Bank Accounts Called Key to Anti-Poverty Aid

Expanded federal anti-poverty aid during the pandemic has been hailed by advocates as something that could lift millions above the poverty line, but for some, its success could hinge on whether they have access to a bank account.

Pandemic Raises Awareness of Unbanked

The pandemic has shown the challenges many low-income households face from not having banking relationships, including delays in receiving critical funds, costs for using alternative services and struggles navigating the Paycheck Protection Program.

2021 Could See More of the Same for Lenders

From the pandemic’s effects on business customers and digital acceleration to conversations about racial inequalities in the industry, the year 2020 saw banking and lending confronting possibly long-lasting changes to the industry.

Diversity is Not a Cost Center

Since George Floyd’s death, many banks have leapt forward with billions in pledges to communities of color. Those actions should be praised, but lenders must look beyond addressing racial diversity and economic inequality with charity if they want to thrive in a changing America.

Could PPP Help Lenders, Too?

Just as uncertainty has marked each stage of the Paycheck Protection Program – from features changing right before launch to system problems in the second round – community banks face another unknown with the program: its effect on bank finances in the coming months.