
Boosting Satisfaction in the Mortgage Process
Can you be too good at customer service? Andrew Marquis of CrossCountry Mortgage thinks loan originators’ strong skills are making people expect more from mortgage servicers.
Can you be too good at customer service? Andrew Marquis of CrossCountry Mortgage thinks loan originators’ strong skills are making people expect more from mortgage servicers.
While surging inflation and mortgage rates stymied the residential mortgage market this year, the industry has greeted the recent increase to next year’s conforming loan limits with optimism.
With the surge in homebuying amid a limited housing supply continuing to drive up sale prices during the pandemic, lenders and borrowers could see opportunities open up next year for larger mortgages.
With the busy 2020 refi and purchase markets looking set to continue into 2021, lenders hope to lean on the investments they made last year.