Can Good Service Help in Uncertain Economic Times?
The economy might be searching for stability as it rides President Donald Trump’s tariff rollercoaster, but bank consumers are growing increasingly satisfied with their financial institution.
Bangor Savings, Rockland, Eastern Top Satisfaction Survey
As the national economy inched its way towards a soft landing last year, consumers’ satisfaction with their banks grew.
J.D. Power: Trust in Megabanks Rises, Challenging Smaller Competitors
American bank customers’ trust in national banks has grown, providing yet another challenge for local and regional banks looking to acquire new customers and deposits.
When Fraud Hits, Some Banks See Opportunities for a Win
New data shows if banks want customers to view them favorably, how instances of fraud are handled is crucial.
Mortgage Customer Satisfaction Declines
J.D. Power credits lenders trimming their staff in the reduction of quality customer service.
J.D. Power: Bank Customers Reward Fraud Prevention, Resolution
Bank fraud, if prevented or resolved well, can be as much an opportunity as a source of risk for banks, a new J.D. Power survey shows.
Small Biz Customers Increasingly Satisfied with Bank Service
Small business banking customers are increasingly satisfied with the service they are receiving from banks and are confident that banks can meet their future needs.
Mortgage Servicers’ Digital Tools Driving Satisfaction
According to J.D. Power, improvements in digital tools and customer service are increasing homebuyers’ satisfaction.
Younger Customers Want More Advice from Their Banks
Personalized financial advice is increasingly important to retail bank customers, especially younger ones, a new J.D. Power survey has found.
Online-Only Banks Experience Decrease in Customer Satisfaction
A recent analysis by J.D. Power reveals an overall decline in customer satisfaction for online-only banks due to issues with customer service and efficient problem resolution, despite high interest rates.
Rockland, Eastern Earn Top Marks for Customer Satisfaction
A new analysis by J.D. Power has found that Rockland Trust and Eastern Bank are the two top large, Massachusetts-based banks operating in New England in terms of customer service.
Mass. Banks, CUs Venture into AI-Powered Territory
A year after ChatGPT burst onto the national stage, Massachusetts’ banks and credit unions have begun adopting artificial intelligence-powered software tools in quests to enhance customer experience, offer new products or improve operational efficiency.
Fed Rate Cuts No Panacea for Banks
Despite signals that the Federal Reserve will likely cut interest rates this year, banks will still find it tough to keep high deposit rates from eating into their profit margins, observers say.
J.D. Power: National Banks’ Deposits Vulnerable to Higher-Rate Offers
Customer satisfaction with national banks slightly improved this year, but a J.D. Power study found that depositors are attracted to higher interest rates at investment or wealth management and digital-only banks.
Mortgage Lenders Get Creative with Services, Boosting Satisfaction
With average 30-year mortgage rates reaching 7.79...
Bank Customer Financial Confidence Falls ‘Troublingly’ in New Survey
American bank customers feel like their financial situation is getting more and more precarious according to a new survey by consultancy J.D. Power.
Study: Banks Urged to Educate Consumers on Buy Now, Pay Later
Consumers are increasingly becoming interested in “buy now, pay later” shopping options amid the growing financial challenges of the average American, and a new study by J.D. Power is urging banks to further educate the public on this alternative.
Study: Financial Advice Creates ‘Lifetime’ Connections with Bank Customers
Banks are sitting on “a goldmine of customer goodwill” that can help them make lifetime connections with customers if they can get financial management and advice products right, J.D. Power researchers said.
Eastern, Rockland Beat Out National Banks in Satisfaction Survey
Eastern Bank leads its Massachusetts-based peers in a major survey of bank customer satisfaction.
Survey Suggests Depositors Searching for Yield as Financial Health Dips
Fewer customers had $10,000 or more in deposits at their primary bank in the past year, while the percentage of customers categorized as financially unhealthy increased, according to a new study from J.D. Power.
