Struggles with managing refinance volume and streamlining digital workflows have affected customer satisfaction with mortgage originators, according to a recent J.D. Power Survey.
Record low interest rates have driven not just mortgage activity but also customer satisfaction with mortgage originators, according to a recent J.D. Power survey. But longer closing times, infrequent communication and problems with digital channels could eventually affect satisfaction.
So many are consumed by the day-to-day in the world we currently live. They just need a reminder that we can help with some of the financial burden if they just take five minutes to call so that I can evaluate their finances.
While online real estate giant Zillow’s foray into mortgage lending might seem scary initially, it is unlikely to have too much of a detrimental impact on local, more personalized lenders, those same lenders say.
Could lenders’ pain be your gain if you’re shopping for a home mortgage? Maybe.
Let me begin boldly: allowing employees to communicate with consumers via text message during the mortgage origination process is the single most dramatic improvement in customer service that most mortgage departments could hope to accomplish in the short-term.
Realogy Holdings Corp. and Guaranteed Rate Inc. today announced that they have agreed to form a new joint venture, Guaranteed Rate Affinity LLC, which is expected to begin doing business in June 2017.
