Boston-based banking think tank Aité Group announced it has merged with insurance advisory firm Novarica Inc. to form a new entity called Aite-Novarica Group that will continue both firms’ focus on helping financial services firms understand new technologies and industry changes.
From companies with global supply chains to small businesses using e-commerce, the growth in international business activities has affected payments processing, making it an important issue for even community banks to grapple with, researchers say.
2020 has brought opportunities for local lenders to showcase their payments-processing products to business customers who might be lured away by larger, national competitors.
A new video banking tool has helped StonehamBank keep in touch with customers during the pandemic. But the new software could help it earn greater wallet-share among its customers.
From new VPs to fresh project managers, see who’s been hired, promoted and honored: it’s The Personnel File.
With customers relying on technology even more following the pandemic, banks are faced with the challenge of how to continue to build relationships in a more digital world.
Even before consumers had felt the full effects of the coronavirus pandemic and economic shutdown, customers across generations considered easy-to-use online banking an important factor when looking for a new banking relationship, according to a survey by Boston-based Aite Group.
With the coronavirus crisis shutting down thousands of small businesses and driving unemployment to new heights, fintech lenders argue they will have a key role in trying to revive this critical segment of the economy once the immediate public health crisis is over.
Small businesses often turn to community banks for business needs because of the relationships developed with bankers. But customers have come to expect even from their local bank the same conveniences made commonplace with technology.
By combining with a bank, LendingClub will get both a path for more growth and something many fintechs want, but have a hard time acquiring: a bank charter.
The growth of small businesses offers opportunities for banks and credit unions, with many expected to look at fintech partnerships to expand services for these customers.
From vacation spending and major purchases to emergency expenses and debt consolidation, consumers in recent years have turned to personal loans for their cash needs.
For many banks and credit unions, check fraud has become one of the top fraud threats they face, creating challenges for institutions that lack resources available to large banks.
With access to a real-time payments system an important selling point for some business customers, Massachusetts’ community banks find themselves at a fork in the road following the Federal Reserve’s decision to launch its own payments network.
With less than one year to go, most public banks appear to still be in the formative stages of implementing a new nationwide accounting rule, while at the same time trying to assess its impact on their consolidated financial statements.
Financial institutions have been trying to help consumers take control over their financial matters by providing them access to personal financial management capabilities in digital banking.
Banks and billers have long focused on outsourcing payments capabilities to third parties, largely to provide as much flexibility as possible to consumers while minimizing overhead costs.
In about 10 years’ time, a completely new payment model built around QR codes has become the dominant payment alternative for the world’s most populous country – China.
Banks hesitate to make a large technology investment to accommodate a new payment workstream without fully understanding the market demand and having a realistic expectation for adoption.
In an effort to create a better customer experience, drive incremental sales and build customer loyalty, many financial institutions around the world have been tracking customer interactions in the online and mobile banking channels.
