Record low interest rates have driven not just mortgage activity but also customer satisfaction with mortgage originators, according to a recent J.D. Power survey. But longer closing times, infrequent communication and problems with digital channels could eventually affect satisfaction.
Small businesses reported more satisfaction with banks during the pandemic compared to previous years, according to a recent J.D. Power survey, but the size of the business and success with the Paycheck Protection Program affected satisfaction.
A combination of historically low interest rates, record high unemployment and rising delinquencies have created a surge in customer inquiries to mortgage servicers during the COVID-19 pandemic, according to the J.D. Power 2020 U.S. Primary Mortgage Servicer Satisfaction Study.
With customers relying on technology even more following the pandemic, banks are faced with the challenge of how to continue to build relationships in a more digital world.
A perfect storm of record-high levels of unemployment, record low interest rates and increased reliance on digital interactions is putting consumer lenders to the test like never before.
Several community banks in New England including Eastern Bank and Rockland Trust delivered some of the best customer satisfaction among banks in New England included in J.D. Power’s annual U.S. Retail Banking Satisfaction Study.
Small business owners are not exactly feeling the love from their banks.
U.S. banks and credit card apps are starting to win over the hearts of their customers.
Customers ranked Rockland Trust and Eastern Bank as two of the best retail banks in New England, according to J.D. Power’s 2018 U.S. Retail Banking Satisfaction Study.
Retail banks have earned the trust of their customers who believe banks help them find the right product based on their financial needs, according to the J.D. Power 2017 U.S. Banking Sales Practices and Advice Study.
