Personnel File – No. 459
From new VPs to fresh project managers, see who’s been hired, promoted and honored in the Massachusetts real estate and banking industries.
Metro Credit Union Promotes COO
Metro Credit Union has promoted Traci Michel to executive vice president. Michel was previously the chief operating officer and chief strategy officer of the institution.
AI Agent Shoppers Challenge Lenders’ Fraud-Fighting Tools, Experts Say
Existing fraud-fighting tools are built to look for robot-like activity. But that means they try to stop legitimate AI agents from doing someone’s shopping for them.
AI’s Suddenly Hot for Lenders. But They’re Grappling with How to De-Risk It
As Massachusetts’ banks and credit unions increase their usage of artificial intelligence, building guardrails will be essential to keeping customers safe, executives say.
Metro Credit Union Upgrades Multilingual Customer Service
Metro Credit Union has invested in its customer experience at branches to include real-time, tablet-based multilingual translation services.
Metro Credit Union Merging With Members Plus Credit Union
Chelsea-based Metro Credit Union has announced plans to absorb Medford-based Members Plus Credit Union.
Metro Credit Union Selects New Banking Platform
The software is billed as being able to deliver secure money movement options as well as self-service options for members and embedded third-party integrations.
A Long-Term Perspective for Volatile Times
After years of working for large banks, Steven Finocchio is switching teams to join Metro Credit Union as CFO, where he’ll run the financial strategy that supports its lending activities.
Personnel File – No. 433
From new VPs to fresh project managers, see who’s been hired, promoted and honored, it’s our weekly Personnel File roundup.
Metro Credit Union Names New CFO
Metro Credit Union has added a new face to its leadership: Stephen Finocchio, formerly CFO at HarborOne Bank before its acquisition in 2025.
ADU Financing Seen as Biggest Obstacle to Adding Inventory
Despite the availability of second-mortgage and home equity loans, many homeowners still face budget gaps that keep them from adding an ADU.
Mass. CUs Want Share of Bank M&A
When Hanscom Federal Credit Union bought a Maryland bank last month, it did something that’s illegal for its state-chartered peers.
As Consumers Get Stretched, Financial Institutions Adapt
Consumers financial health is hitting new lows, and Massachusetts financial institutions are developing new products and rethinking their operations to adapt.
Why Local Banking Is Essential for Massachusetts
Amid a wave of innovation, one truth remains: local banking remains essential – not just for convenience, but for the economic health of Massachusetts.
Board Battles Aren’t Just for Big Banks
Eastern Bank executives’ developing battle with an activist investor is throwing the spotlight on the challenges even small bank and credit union executives can run into.
Personnel File – No. 423
From new VPs to fresh project managers, see who’s been hired, promoted and honored: It’s our weekly Personnel File roundup.
The $25-Per-Hour Test Is Here for Local CUs, Banks
Starting this month, Bank of America will be paying its front-line staff at least $25 an hour. Here’s how smaller Massachusetts lenders are responding.
Mass. Banks, CUs Turn to AI in Search of Advantage
More consumers are turning to artificial intelligence for financial advice. That’s pushed local credit unions and community banks to use AI to gain a competitive edge.
Banking Apps Crucial for Customer Satisfaction
Banking apps and websites are ubiquitous and necessary to a bank’s success. Customers no longer like a banking app – they require one. The gap between the best-performing and lowest-performing apps and websites has shrunk to its lowest level to date.
Personnel File – No. 408
From new VPs to fresh project managers, see who’s been hired, promoted and honored: It’s our weekly Personnel File roundup.
